FREQUENTLY ASKED QUESTIONS
How do I place an order?
Browse our collections, select the item you love, choose your preferred size or variation, and add it to your cart. Proceed to checkout and complete your payment.
What payment methods do you accept?
Available payment methods will be displayed securely at checkout.
How long will my order take to arrive?
Delivery times depend on your location, the product and the shipping method selected. Please see our Shipping & Delivery page for more information.
Can I track my order?
Yes. Where tracking is available, tracking information will be provided once your order has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to assist, but orders that have already been processed or dispatched may not be able to be changed or cancelled.
Can I return an item?
Some items may be eligible for return depending on their condition and product type. Please read our Returns & Refunds policy before making a return request.
Are wigs and hair products returnable?
Due to hygiene considerations, wigs and other personal-use hair products may have specific return conditions. Please check our Returns & Refunds policy and the individual product information before purchasing.
What if I receive the wrong or damaged item?
Contact us as soon as possible at hello@sheszen.com with your order number and clear photographs of the item. We’ll review the issue and assist you.
How can I contact SHESZEN?
Email us at hello@sheszen.com and our team will be happy to assist.
SHE. STYLED. ELEVATED.