RETURNS & REFUNDS
At SHESZEN, we want you to love every purchase. If something isn’t quite right, we’re here to help.
RETURN ELIGIBILITY
Items may be eligible for a return if they are unused, unworn, undamaged and in their original condition with all original tags and packaging intact.
For hygiene and safety reasons, certain products may not be eligible for return, including wigs, hair products, earrings and other personal-use items once opened, worn or altered.
REQUESTING A RETURN
Please contact us at hello@sheszen.com within 7 days of receiving your order to request a return.
Your request should include your order number, the item(s) you wish to return and the reason for the return. We will provide further instructions once your request has been reviewed.
SALE ITEMS
Sale or promotional items may be subject to different return conditions. Please check the product description before purchasing.
REFUNDS
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method where applicable. Please allow additional processing time for your bank or payment provider to reflect the refund.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item.
We will review the issue and assist you with the appropriate resolution.
IMPORTANT
Customers are responsible for ensuring that returned items are securely packaged. Return shipping costs may apply depending on the reason for the return.
Please contact us before sending any item back. Unauthorised returns may not be accepted.
QUESTIONS?
We’re here to help.
SHE. STYLED. ELEVATED.